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Writing
from the work.

Essays, briefs, and short pieces on formation, founder identity, and what scale costs when you don't pay attention.

Leadership Development 5 min read

How to Get More Clients/Customers and Keep Them

Have you ever been frustrated that people weren't coming to your business, church, or events? Or that once they did, they didn't seem to stick around? Photo credit: flickr.com/photos/yourdon/ This is a problem that plagues almost every organization that thrives off of...

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Commerce 4 min read

3 Reasons To Create A Better Customer Experience

We have so many experiences every day. So what is so important about them? And, why should you care about what others experience? 3 reasons will explain why. I've had this topic of experience on my mind after dining at...

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Commerce 3 min read

5 Steps to Communicating Persuasively: Qualification

Last week we talked about the 1st step in communicating more persuasively in how to make a great Introduction/First Impression (click link to see last week's post). This week we talk about the 2nd step -- Qualification....

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